At Maglificio di Verona, we always focus on quality, including when it comes to shipping.
We have tried several couriers and found one in particular that allows us to offer excellent delivery times: once payment has been received, your order will normally be delivered to your home within 24/48 working hours (except in the event of unforeseen delays by the courier).
As soon as our knitwear arrives, we are sure you will fall in love with it.
However, unexpected things can happen:
- “I ordered the wrong size”
- “I meant to order a different colour”
and so on...
No need to worry, we are here to help you solve these little problems too!
The first thing to do is contact our Customer Service team at the following email address: [email protected]
Once we have reviewed your request and confirmed the return, we can arrange the collection directly from your address, or you can send the item you wish to return to our address yourself.
You can choose from several options:
If you choose to replace the item, we can proceed immediately with an exchange: when the replacement item is delivered, the same courier will collect the item being returned.
If you prefer a refund, we can issue a voucher valid for 1 year, redeemable on our online shop or at our physical store in Verona. Alternatively, you can receive a monetary refund for the value of the returned item, after the returned goods have been checked, directly to the payment method used to complete the order, within a maximum of 5 working days from receipt of the return. If we arrange the return collection for you, €6 will be deducted from the refund to cover transport costs.
If you have any doubts or questions, our Customer Service team will always be available to help you and find the best solution!
All you have to do is get in touch with us 💓
Spedizione veloce e gratuita (>75€)
Filati naturali e pregiati
Design essenziale e senza tempo
Assistenza clienti online
Artigianalità made in Italy dal 1975
Resi facili e veloci
